Online Course Terms & Conditions

Please read the following conditions carefully before booking your course.

1. Acceptance of Enrolment
Acceptance of enrolment, evidenced by confirmation of the Student’s booking, will constitute a legally binding agreement, governed by English Law, for the period specified on the application form. Students’ statutory rights are not affected by the conditions below.

2. Quality of Teaching
Lewis School will maintain quality and standards as required by a British Council accredited school.

3. Payment
All fees in respect of services specified on the Application Form are due for payment in full 7 days before the starting date. By paying the fees the student agrees to study for the duration of the course. The School reserves the right not to provide such services in the event that such fees have not been paid by the due date. The Student is responsible for all foreign and UK bank charges. If paying by bank transfer, please note that bank transfers may take 5 to 6 working days to reach our account. Please allow for this. It is essential that the Student’s name and invoice number is clearly stated on the bank transfer documentation. Please contact us for bank transfer details.

4. Cancellation by the Student

i. During the 14-Day ‘Cooling Off’ Period
If the Student has booked their programme via email or the internet (a ‘distance contract’), they are entitled to a 14-day ‘cooling off’ period. During this ‘cooling-off’ period the Student may cancel their booking for any reason within 14 days and receive a refund of all fees minus any bank charges. If the Student cancels during the ‘cooling off’ period described above, the School will refund the fees within 14 days of the date that the Student informs the School that they wish to cancel. However, if the Student has requested the School provides services during the cooling off period, the School is entitled to charge a reasonable sum for the services.

ii. Outside the “Cooling Off” Period
The Student may cancel their programme for whatever reason, but if the cancellation is outside the “cooling off” period as described in 3i, or if a “cooling off” period does not apply, they will be liable for the following proportion of the total tuition fees:

  • 7-14 days before the start of the course: 50% of tuition fees

  • less than 7 days before the start of the course: 75% of tuition fees

  • no refunds are given once the course has started

In the case of a refund, bank charges will apply.

5. Cancellation by the School
If the level of enrolments does not reach the minimum number to operate a course viably, the School reserves the right to cancel the course. In this case the School may offer an alternative course. The student has the right to reject the alternative and instead receive a refund. The School reserves the right to cancel a course without any liability no later than 7 days prior to the course start date.

6. Refunds
Refunds are given in line with the terms of Paragraphs 4 and 5. Refunds will be made to the payment card or account that was used to make the original payment. Such refund credit will be made in currency of purchase (UK £s). Refunds will be made within five working days.

7. Student Selection
Students are required to have a minimum English level of Intermediate (B1). Lewis School may refuse to accept a student if we feel we cannot meet the needs of that student for any reason. The student will be informed that we are unable to offer them a place (or a continued place) on the course. We are not required to give any reason.

8. Minimum Requirements of Technology
The Student is responsible for ensuring they have adequate internet access and regular access to a computer with an up-to-date web browser, media player, PDF reader, web cam, headphone/speakers and microphone.

9. Christmas / New Year Closure
The school will be closed for two weeks for the Christmas / New Year holiday as follows:
• For 2019/20, the school closes on 21 December 2019 and re-opens for classes on 6 January 2020
• For 2020/21, the school closes on 19 December 2020 and reopens on 4 January 2021

10. Public Holidays
The School will be also closed for public holidays on the following dates in 2020: 10 April, 13 April, 8 May, 25 May, 31 August. Lessons are unavailable on these days.

11. Course Completion
All students will receive a certificate if at least 80% of the assignments are successfully completed and submitted before the deadline. An electronic certificate of Course Completion and report will be issued at the end of the course. Invoices and receipts will also be emailed on request.

12. Equality Policy
Lewis School of English oppose all forms of unlawful and unfair discrimination or victimisation. To that end the purpose of this policy is to provide equality and fairness for all in our school community in order to create an environment in which all students and staff feel comfortable and at ease, confident and able to learn and work.

Our commitments:

  • To create an environment in which all individual differences and contributions are recognised and valued. Every community member is entitled to an environment that promotes dignity and respect to all.

  • No form of intimidation, bullying or harassment will be tolerated.

  • Your tutors are readily available to deal with any concerns.

  • Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings, including removal from the course without refund. Any such breaches will be investigated in an urgent and timely manner.

This policy is fully supported by senior management and will be monitored and reviewed annually. The course tutors are responsible for the successful implementation of the policy.

13. Complaints
If there is a complaint regarding the standard of service provided, it must be submitted by email to

14. Changes to Prices & Services Offered
All prices and information as indicated in Lewis School promotional materials, including the Lewis School website, are presented in good faith. However, the School reserves the right to alter programme prices and details without prior notice.

15. Personal Information
Students are required to provide the School with full and accurate contact details and it is the Student’s responsibility to inform the School of any changes to contact details.

16. Data Protection
Privacy and data security are important to the Lewis School. Personal information will be held on a secure database and server on our premises and will not be shared with any third party other than where necessary. All data processing and any sharing of data will be in accordance with the General Data Protection Regulation (GDPR).


Conditions updated December 2019.